Unlike many other collection platforms, Collect Logic has all the account management and dialer tools integrated in it. Because of this you can save time, resources and cost creating, uploading and refreshing dialer files to dialer apps - plus all the data and reports calls and accounts are in real time.
Below are examples on the average daily call volume and cost for an agent to make Manual, Dialer and Text Campaign calls - we found there could be several possible ways where an agency could be saving both time and money.
We believe your agency may be able to save some cost in both account management hours and dialer application service fees because our dialer per min fees is less (in some cases, more than half the cost) than other collection dialer platforms.
Example: Outbound calls using Collect Logic are $0.013 per min and Inbound calls are $0.0085 per min and the cost for a popular dialer platform is $0.03 per connected min - with this change alone, your agency may be able to cut your per connected min cost in half.
Below are the results of a cost analysis of three different types of agent's work days using Collect Logic to work manual, dialer and text campaigns. The cost also includes the daily cost of Collect Logic based upon a 5 day work week. Everything needed to process and\or work accounts in Collect Logic is included (or integrated) in the cost worksheets below.
The only admin resources needed is an account manager who uploads new placements and manages the account queues or campaigns. Most of the other functions are automatically run by a daily task schedule which sweeps (removes), cleans and processes the data as needed.
The system also auto refreshes and assigns all accounts\phone numbers to the agents assigned to each queue during the evening. All of the accounts and phone number results are auto updated overnight (reducing admin time and cost) - and all call recordings can be accessed or downloaded in Collect Logic as well.
